Privacy Policy

SkipBoxes ("we," "us," or "our") operates the SkipBoxes website and reusable moving bin rental service in the Seattle and Everett, Washington area. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.

Information We Collect

When you place an order or interact with our website, we may collect the following information:

• Contact information: Name, email address, phone number
• Address information: Delivery and pickup addresses
• Order details: Package selection, rental dates, delivery preferences
• Payment information: Processed securely through Stripe; we do not store credit card numbers on our servers
• Site usage data: Pages visited, time on site, and other analytics data collected via cookies

How We Use Your Information

We use the information we collect to:

• Process and fulfill your bin rental orders
• Schedule deliveries and pickups
• Send transactional SMS messages including order confirmations, delivery and pickup updates, extension reminders, and payment links
• Send post-service surveys, feedback requests, and review or testimonial requests via SMS
• Send email communications related to your order
• Improve our website and services through analytics
• Comply with legal obligations

Third-Party Services

We share your information with the following third-party services solely to operate our business:

• Stripe — Payment processing. Your payment data is handled directly by Stripe under their privacy policy.
• Twilio — SMS messaging for order updates, delivery notifications, extension reminders, and post-service feedback requests.
• Zoho Mail — Email communications related to your orders.
• Airtable — Order and customer relationship management.
• Google Analytics — Website traffic analysis using cookies. Google Analytics collects anonymized usage data to help us understand how visitors interact with our site.

Each of these services maintains its own privacy policy governing how your data is handled within their platforms.

Cookies

Our website uses cookies from Google Analytics to collect anonymized data about site usage. These cookies help us understand traffic patterns and improve your experience. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on or by adjusting your browser's cookie settings.

Data Sharing

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We share your data only with the service providers listed above and as required by law.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain business records, and comply with legal obligations. If you would like to request deletion of your data, please contact us at the email address below.

Your Rights

You may:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS messages at any time by replying STOP to any message

Security

We take reasonable measures to protect your personal information, including server-side data validation, rate limiting, and secure transmission of data between services. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our services after changes constitutes acceptance of the revised policy.

Contact Us

If you have questions about this Privacy Policy, please contact us at:

SkipBoxes
Seattle, WA
support@skipboxes.com